Help
Why can’t I play a video on longwayfactory.org?
Make sure you have installed the newest version of Adobe Flash Player. You also need to have javascript enabled on your browser to load the player. If the video still won’t play, check the Known Issues forum to see if we are experiencing technical difficulties. Go here to see which version of Flash you’re using and update if you need:
http://get.adobe.com/flashplayer/
Why are videos stuttering?
We know stuttering is annoying, and there are many possible reasons why you may be experiencing poor video playback. This website requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If not, here are a few things you can try:
1) Make sure you have the latest version of Flash running on your computer.
2) Please turn off any other programs, virus protection, ad block, or energy saving settings as they may interfere with video playback.
3) Try another browser and see if that helps.
What is HD?
HD stands for “high definition”, which is the highest quality form of video available today. HD video is richer, clearer, and more life-like than standard TV and even DVDs. It’s a major leap in technology that doesn’t take an expert to appreciate.
Do I need any special software to watch HD?
Nope, all you need is the current version of the Adobe Flash pluggin, which you probably already have. If you’re not sure you can check by clicking here: get.adobe.com/flashplayer/
Do I need a fast computer for HD?
We’ve found that most computers made in the last three or four years (running either Mac OS X or Windows) are fast enough to play butter-smooth HD. In some cases, you may realize a major performance gain by quitting unused programs and closing extra browser windows. Our player is designed to degrade the video quality gracefully if it detects that it’s dropping frames.
Do I need a fast internet connection for HD videos?
Most residential cable and DSL connections should be more than adequate. If HD feels slow to load, trying turning off any background downloads or peer-to-peer sharing applications. Or push the play button in the player and then pause to let the video buffer before viewing.
Is my monitor capable of showing HD?
All modern computer monitors are similar in resolution to HD, if not better.
If you need further help please contact us.
